I have worked for more than three years as a call center agent, with two different big companies and a small one that just started out to expand. I have stayed for three consecutive years with American call center company, five months with British, and four months with Australian call center company. It was such a nice experience because apart from the good pay, each of the three companies were from three different continents that have different English accents, so I had the opportunity to learn three different accents. It was full of memories, good ones and bad ones, but it substantially helped me as a communicator, and now as a writer. The American company that I have worked with for my first time as an agent was an outbound call center. We did surveys and interviews with American households everyday. At first, I was thrilled of how I was going to handle the flow of conversation with the American people especially with the irate ones. Irate respondents (that is what we call to peop

Way back in the 1980's and early 1990's, the unemployment rate of Philippines was high and getting a good job was not easy. A college drop-out can not even get a job that pays well. Sometimes they would end up as a saleslady or a gasoline boy, and even a household help in foreign countries. Discrimination of applicants between private and public university graduates were commonly practiced by establishments. Those who graduated from exclusive schools or private institutions were prioritized and were likely to be hired.The advancement of technology in this millennium has introduced a lot of flourishing careers to Filipinos. The rising Business Process Outsourcing or BPO industries in the Philippines have employed a lot of people and decreased the unemployment problem of the country as well. Since its emergence in the late 1990's till it tempestuously boosted in the late 2000, so many people aspire to land jobs at Philippines call center such as call center agents, team leaders, account

Christmas season has come once again. Gift-giving and many aspects of the Yuletide season greatly affect the economic activity of the whole planet. Parties are being held everywhere and almost everyday in the whole month of December, particularly in the Philippines. Shoppers are busy rushing out for the holiday sale. Gifts are attractively wrap for loved ones most specially for the children. Every company holds a party for their employees as a sign of recognizing the holiday season, as well as recognizing the importance of their workers. For most workers, from janitors to top executives, it is the best time of the year where they can show off their most glamorous individuality. A sumptuous dinner is provided, free giveaways and gifts, raffle draw that carries big surprises, and special awards for some  chosen employees, are always expected in every Christmas event.For some big companies that can afford to hold Christmas parties at luxury hotel's function rooms, they try to book in adv

In today's trend of business marketing strategies, so many companies invest more than 90 percent of their marketing budget for outsourcing services because it is an extremely effective marketing tool. In this economic downtime, outsourcing is one of the best solutions to support the company's development and success. In fact, some companies that outsourced their services were able to save 15 percent to 40 percent from operational cost of outsource processes. Outsourcing the services of your company such as appointment setting, customer retention, customer acquisition, or market research, helps you focus on your core capabilities and provides you bottom line benefits. It helps you achieve your sales target, get valuable feedback from customers, and gain an edge over your competitors. If you hire your own team of appointment setters or market researchers for your company, it is time consuming and costly. Aside from that, there are marketing campaigns that are seasonal, so when a certain

Irate callers are an unavoidable part of every business. But it is imperative for every business to keep up their duties to ensure every customer are satisfied with the services they get. At some point of every business transaction, it is expected to encounter customers who are not happy about some aspects of their relationship with the company that they are dealing with. Since customers are always right, tactics for handling this kind of situation over the phone are something that can be learned and acquiring these skills will make an inbound call center agent a valuable employee.Most businesses today take advantage of the essential services assisted by the outsourcing service providers, such as customer support service. Customer support service is provided by inbound call center companies wherein call center agents answer these calls 24 hours a day and 7 days a week. Oftentimes these inbound call center agents receive calls from angry customers who are not necessarily former customer

It is so nice to see foreign investors keep on coming back into the Philippines. Despite the world previously experiencing a recession at its worst scenario compared to the great depression in the 1930's, Philippine economy is still continuing to grow. This is because of the arising Business Process Outsourcing or BPO industries established by foreign investors in different parts of the country. In the past few years, the world was mired in a deep recession wherein new jobs were scarce and some people specially in America, were losing their houses to foreclosure. But not in the Philippines. It was expected that the country's economy would somehow diminish, but it was very unlikely that the country would experience a recession. The tempestuous market environment of Philippines call center is a recession-proof industry and is one of the most important contributors to its economy.The Business Process Outsourcing or BPO industry contributed a huge increase in the nation's economic growth a

Telemarketing is an essential aspect of every business. It is the keystone in every company's marketing strategies because it allow businesses to reach a wider scale of customers anywhere around the globe. It is possibly the most hated form of finding prospective clients but the most loved at the same time because it has become a huge and an emerging industry.People interchangeably used telemarketing and telesales most of the time. Telemarketing is the quickest way and the most inexpensive method to obtain prospective clients or to produce sales leads. It does not attempt any sales closure but it is merely for marketing and promotion only. While telesales on the other hand, is solely for the purpose of closing a sale over the phone.A competitive business in this dynamic milieu should always find ways to be available to their customers around the clock. Hence, telemarketing call centers evolved to help establishments provide a 24/7 service to their customers. Outbound call centers or in

Philippines is now becoming the world's leader in business process outsourcing (BPO) services according to the annual report recently released from IBM's Global Location Trend in New York. This country is one of the fastest growing outsourcing hubs in the world, aside from India and United States, with India that was taking the lead. But according to the latest report, Philippines is now ranking as the most attractive off-shoring destinations in the world because of its labor cost that is not as high as in India. Most importantly, the Filipinos are easily trainable, proficient in English, and highly skilled in the IT profession and any computer related course. Because of these, Filipinos provide quality of work that made the foreign investors entrust their businesses to this country. At the times when the world experienced economic downtime, the BPO industry, particularly the call center companies have been continuously arising in the Philippines employing thousands of people every ye

When talking about call center, telemarketing is what usually people think of. This is because telemarketing comprises most of the outsourcing service in the BPO industries, and telemarketer is the most in demand job at call center companies. It offers excellent compensation package plus voluminous commission that would really give one's life comfortable.There are other outsourcing services that call center companies commonly offer aside from telemarketing such as market research and political surveys. Customer service support, as it is generally known, is another service commonly offered at call center companies. However, there are other important services under this category that some people are not aware of. These services helped increase sales opportunities, resolve problems, and improve overall communications to most businesses, from small to large companies. Most importantly, it establishes trust between the company and the customer, that would eventually result in repeat purchas

Television is a common feature in every domestic scene. Even with the advancement of technology on home entertainment, standard television viewing remains the popular pastime activity for millions of people, and most of them are children. Most children plug into the world of television long before they enter school. On average, children watch TV for two hours a day. Television is a powerful tool for entertainment and education for children if given the right programming. However, according to studies, television and media in general can also have a very negative influence. The great impact of TV on the children's diet and physical activity should be understood by parents to prevent obesity and sedentary lifestyle. Television is also very crucial to the brain development of the children at a very early age if exposure is not monitored and not limited.Television and internet, has a major influence on children as well as on adults' behavior. Direct response and infomercial lines aired on