Manila Live

№ I

The Practice

"We sell operators, not seat-hours. The pricing reflects the difference."

— Andre L., Editor-in-Chief

Three services.
One standard.

Virtual Assistants, Call Center, and Accounting — run from our Manila office under one operating philosophy. Senior operators, paired one-to-one, reviewed weekly by an editor on our side. Plain rates, no setup fees, no hidden seats.

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№ III By the Numbers
Median across 200+ active engagements, trailing 12 months.

What clients actually report.

73 %

Cost reduction vs. an equivalent US-based hire

Median, trailing 12mo

4.2 days

Time from brief signed to operator at desk

Compared to 6–10 weeks domestic

3.1 yrs

Average tenure of a 724 Care operator

Industry avg: 11 months

94 %

Of applicants we turn down before they reach a client

In-house vetting, four rounds

№ IV The House Style

One operating philosophy across all three practices.

№ i

Paired, not pooled.

Every engagement is one operator dedicated to one client. Pools optimise for the vendor's margin; pairing optimises for your output.

№ ii

A trained understudy.

Sick days, leave, and PTO are covered by an understudy already briefed on your SOPs. You do not lose a week to the flu.

№ iii

Senior by default.

Operators average 7+ years of prior experience. We turn down 94% of applicants. The cost premium is the entire point.

№ iv

Weekly editorial QA.

Calls, emails, and books are reviewed weekly by a senior editor on our side. Coaching notes go to your operator and to you.

№ V

Brief Us

Tell us what's broken.
We'll tell you what we'd staff.

A 20-minute call. No deck. We will either propose a role you actually need, or tell you we are the wrong fit and point you somewhere better.

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